In the present era of the competitive and globalised world only thing which is constant is change. Wherein industrial and IT revolution has brought in newer technology and methods of work and production, market forces define the ways and means to sell the product/ services. Work force or human beings who are the building block of any work organisation are the primary recipients of this change process. They have to adapt to the change process for their survival in the organisations and for ensuring the survival of the organisation in the global world. For successful survival something more than cognitive capabilities named intelligence and knowledge are required amongst the work force, which is popularly known as emotional intelligence. The author of the present paper traces the roots of the concept of emotional intelligence and also outlines the need and importance of having higher emotional capabilities for better welbeing in general and enhanced performance at work place in particular.
Global Journal of Business Management Vol. 3 No. 1, June 2009