Prabandhan: Indian Journal of Management
By: Associated Management Consultants (P) Ltd.Single Issue
Single Issue
- PIJM-Oct11-Article2-Development of Quality Management in Public Administration of the Republic of Slovenia - A Case Study
- Price : 80.00
- Published on October 1, 2011
- Associated Management Consultants (P) Ltd.
- Issues 273
- Language - English
- Published daily
About this issue
In the paper, development of quality management in public administration in Slovenia is presented - the context and main characteristics. General approach as the combination of ’top down’ and ‘bottom up’ approaches is explained, with four areas of activities presented more in detail: Common Assessment Framework – CAF, customers and employees satisfaction surveys, training, and annual quality conferences, with emphasized importance of networking and co-operation. Since the late 1990s, when a systematic approach in this respect was initiated, important developments have been achieved; the excellence of Slovenian public administration is being affirmed as a goal and quality as one of its central values.
About Prabandhan: Indian Journal of Management
Prabandhan: Indian Journal of Management, is a monthly journal that publishes papers on diverse areas of management such as International Business, Health Care Administration, Human Resource Management (HRM), Non-Profit Organizations, Operations Research/Statistics, etc.