Prabandhan: Indian Journal of Management
By: Associated Management Consultants (P) Ltd.Single Issue
Single Issue
- PIJM-May12-Article3-A Significant Role Of Knowledge Management To Improve The Service Sector Industry
- Price : 80.00
- Published on March 28, 2013
- Associated Management Consultants (P) Ltd.
- Issues 273
- Language - English
- Published daily
About this issue
This paper deals with various aspects of knowledge management, particularly concentrating on knowledge sharing in the service industry and application of the knowledge management for service sectors. Regarding context of different data sources and the research with qualitative methodology create the in-depth knowledge to understand how to do knowledge work for gaining competitive advantage. Here, emphasis is placed on analysis and evaluation of problems and barriers of both cases as applied from all data collection. The qualitative approach is used to obtain information and analysis of data. The concept of knowledge management was used for the analysis - how we can use the application of knowledge management in the development of the service sector. Problems and barriers of knowledge sharing are also presented in the present paper .The findings show that to improve service and customer satisfaction, the industry has to find out and use knowledge management properly. Knowledge management makes it easy in taking decision and getting the information. The paper focuses only on the section of service industry. Keywords : Service industry, Knowledge Management, Knowledge Sharing, Knowledge Work, Application Knowledge
About Prabandhan: Indian Journal of Management
Prabandhan: Indian Journal of Management, is a monthly journal that publishes papers on diverse areas of management such as International Business, Health Care Administration, Human Resource Management (HRM), Non-Profit Organizations, Operations Research/Statistics, etc.