Talking Point: 60 of Pega developers are in India, From Outsourcing to Outcome Sourcing, CIO Spotlight - Want to create a universe of Happy and satisfied souls CRM for Bank of India, How Enterprise Social Networks are Becoming Business Critical Applications, SDNs to Impact Cloud Computing, Top 10 Enterprise Tech Trends for 2014, Making Digital Work for SMEs, The Future of Customer Service - Are Cloudbased Contact Centers the Answer, Consumer Preferences for Mobile Videos