pPREFACEp pWelcome to Commerce in the Post-COVID Era. In this book, we explore the profound impact of the Covid-19 pandemic on the world of commerce and discuss how businesses and individuals have adapted to the new normal. As authors, we believe it is essential to understand the lessons learned from this unprecedented crisis and provide insights to help shape the future of commerce.p pThe COVID-19 pandemic has affected every aspect of our lives, including how we conduct business, purchase goods services and interact with one another. The sudden and widespread lockdowns, social distancing measures and the shift to remote work have forced businesses to rethink their strategies, adopt innovative solutions and embrace digital transformation at an unprecedented scale.p pWe examine the acceleration of e-commerce, the rise of contactless payments, the evolution of supply chain management and the reshaping of consumer behavior. We discussed the challenges faced by varied segments of economy such as hospitality, tourism, banking, insurance, media, education, finance and retail. The opportunities that have emerged in these sectors like online healthcare, remote collaboration, digital payments, digital marketing and online education have also been explained.p pWhile the COVID-19 pandemic has undoubtedly caused immense suffering and economic upheaval, it has also presented a unique opportunity for innovation. We believe that by understanding the changes that have occurred and leveraging the lessons learned businesses and individuals can navigate the Post-COVID era more effectively.p pThroughout this book, we provide practical insights, and actionable strategies to help businesses thrive in the new normal. We discuss the importance of agility, resilience, adaptability as well as the role of technology, data analytics and customer-centricity in driving success. We also address the ethical and social considerations that arise in a Post-COVID world and the imperative for businesses to prioritize sustainability, inclusivity and corporate responsibility.p pWe would like to express our gratitude to the subject experts, professionals, academicians, research scholars and thought leaders who have generously shared their insights and experiences, which have enriched the content of this book. We hope that this compilation of knowledge and ideas will serve as a valuable resource for individuals, businesses, policymakers and academicians alike.p p p pEditorsp